Profiles International - Victoria eNewsletter   August 2008 
 

Coaching through the Chaos of Stress

Unrelenting stress, the kind that many people face daily at work or at home, is debilitating. For managers, the dilemma is how to coach through the chaos and get the work done without driving away the best workers.  

How to do this? First, managers need specific information that tells them what's going on with each employee – preferably before the stress gets so bad that half the workforce is thinking about quitting. A manager will have a much more difficult time coaching stressed workers or teams when the symptoms of tardiness, absenteeism, conflict and poor productivity are already apparent. A preventive is in order, one that tells us where the worker needs help and how best to offer that help before he gets to the point of throwing his hands in the air and stomping out.
 
Here are some ideas to move you on your way:
  • First, make sure your leadership or lack thereof is not creating the problem. You must know your employee, but know yourself first. Are you communicating clearly? Are the job requirements understandable? Have you kept your employees abreast of changes they need to know about?
  • Assessments will show you whether the employee has the skills, motivation, interest and other competencies to do the job he or she is in. If they are lacking, a development plan is in order, or a new position in which the employee fits better.
  • Understand your employees' career goals and help them understand their roles in the organisation and how they fit in the big picture.
  • If the stress is not coming from the employee's work situation, direct him to therapy or counselling. Managers should not take on the role of counsellor unless the stress is job-related and within the manager's area of expertise.
  • Encourage your employees to strive for balance in their lives, especially the workers who seem overly focused on work. The person who regularly arrives at work first and leaves last is a prime candidate for a conversation about stress.
  • Direct workers to take short breaks throughout the day. If your office culture permits it, remind employees in a humourous way over the public address system. 
Stress can make people behave strangely, as a story about German composer Johannes Brahms illustrates. In 1890, when he was 57, Brahms said he would retire and enjoy his remaining years. After some time had passed, he returned to composing. "I thought you weren't going to write any more," said a friend. Brahms replied that he had not intended to. "But after a few days, I was so delighted by the thought of not writing that the music came to me without effort!" Because of that respite, the world enjoys a number of Brahms' masterpieces that came between 1890 and his death in 1897.
 
Most employees cannot decide that easily to quit the cause of their stress, nor is that what we want to encourage. But a good leader/coach can help employees see how to take a break from the stress and perhaps develop a fresh perspective, one that allows them to rediscover delight in their work.
 FROM JIM SIRBASKU’S DESK
 

10 Positive Results of Less Workplace STRESS

1. Healthier employees
2. Decreased absenteeism and tardiness
3. Fewer on-the-job injuries 
4. Less interpersonal conflict
5. Reduced turnover
6. More productivity
  
7. Better workplace relationships   
8. Free-flowing communication   
9. Fewer errors   
10. Infectious good attitudes   
 
 
PRODUCT FOCUS     

Stressing Over 'Failure to Communicate'? Try PPI
 
Are you:
  • Sweating over brusque conversations with employees?
  • Grinding your teeth during the day and at night?
  • Clenching your fists a lot?
A stress expert says a good antidote to this prickly problem is to sharpen one's communication skills so you can express your needs and desires. This is excellent advice. But for managers in today's busy and changing workplaces, that advice stops short of the exact words or actions required to work successfully with diverse people whom often do not think or act in similar ways.
 
Profiles Performance Indicator™ provides unique insight to help leaders in increasing complex workplaces. Separate reports, one for the manager, one for the worker, describe the worker's significant job-related behavioural tendencies in five key areas:
 
  • Control, ambition and results orientation
  • Social influence, positive expectancy and expressiveness
  • Patience, composure and ability to be a team player
  • Precision and analytical/quality orientation
  • Motivational intensity and focus on change
This edition of Employers Advantage examines workplace stress and conflict. That sounds like two areas, but they are intertwined as stress often produces conflict, and vice versa. Stress can be magnified by non-work-related problems and occurs on the job when the requirements of the work do not match an employee's capabilities, resources and/or needs. The need to control stress in the work environment, before conflict reaches a boiling point, is increasingly important. Profiles International provides organisations with key information so that leaders can coach employees over inevitable workplace bumps.  
 
How? The PPI assessment, a 15-minute test, measures behavioural factors that affect an employee's success. It gives managers suggestions on how to motivate the employee; whether he or she is internally motivated or externally driven; notes behavioural tendencies in critical, job-related competencies; and tells a manager the employee's response to job stress, frustration and conflict. The manager's coaching report contains essential information about productivity, quality of work, initiative, teamwork, problem solving, adapting to change, and energy. It provides specific, individualised ideas for working more productively with each person. 
 
The report that goes to the worker provides helpful feedback – information about performance and ideas for professional growth. It aids the employee in understanding his on-the-job attitudes and behaviors. The report also offers a guide to better communication and cooperation with coworkers.
 
PPI works best before managers and workers fail to communicate. Call Profiles to discover more effective ways to stay in touch with employees.
STRATEGIES FOR WINNING     

Prioritise and Commit for Success

Hire Smart

Think about your last day at work before you went on your most recent vacation. Didn't you get as much done in that day as you would normally get done in two, three, or even four days? (Be honest!) Look at what Zig says you did on the day before vacation.

On the night preceding the day before your vacation, you likely sat down with a piece of paper and listed all of the things that had to get finished the following day – your gottas (I gotta do this, and I gotta…") Then you committed that they'd all be done by the time you left the office the next day. Right?

On the morning of the day before your vacation, you arrived at the office on time – maybe even early. But you didn't head for the coffee machine. No, you went straight into the first gotta on your list. You likely also did things in a slightly different order from usual. You took the least favored, most distasteful task on your list and got it out of the way quickly, instead of having it hanging overhead all day long (the way you normally would!) With that tough one out of the way, you were feeling pretty good, and so you tore into the next task on your list, and the next one after that. If anyone came to chat about last night's game, you politely but firmly informed that person that you were just too busy – and got back to business.

As you completed each of your gottas, you felt your energy rising, so that by halfway through the day you were buzzing with a sense of accomplishment that drove your enthusiasm level ever higher, raising your mood and painting a smile on your face. Your obviously energized and enthusiastic demeanour infected your colleagues. They started to ramp up effort, to smile a little more, and they became similarly enthusiastic. The atmosphere in the office got a little extra spark, and this lifted you even further.

At the end of the day, you had all of your gottas completed. You were as high as if you'd been on high-octane caffeine, even if you hadn't had a drop all day! You felt good. Now, that's focus!

So what did you do that day to get so focused? Let's have a look.

First, You Created a Vision
"By the time I leave tomorrow, I'll have cleared my desk and put my affairs in order so that I am free to be away for two weeks."

When your vision gets knocked offline by events around you, you are like a $10 billion guided missile without a target. You can fly around in circles looking pretty impressive, but eventually you're going to run out of fuel and crash and burn. If your vision has been hammered by recent economic changes, get working on a new one – now! Take time to figure out what you really want for yourself, your family and your business. Get it clear in your head and paint this target in front of you every day.

Second, you Formulated a Set of Goals
…that would deliver your vision – your gottas. Having a great vision is useless unless you formulate clear, achievable goals to ensure that your vision becomes reality. You must plot a course to take you from where you are now to your target, with checkpoints that let you know when you go off course.

Third, You Made a Commitment
"I absolutely must get these tasks completed by the time I leave the office tomorrow."

This is the most common stumbling block that people tend to hit, even if they are accustomed to planning by creating compelling visions and formulating achievable goals. They fail to commit. If you've ever made a New Year's resolution you failed to complete, you know what happens to plans without commitment. If there's no commitment, the fault is most likely with your vision – it simply isn't compelling enough. Otherwise, the commitment naturally would follow. If you were fatally ill and had just one month to live, but could get a cure if you had $1 million more than your current total net worth, would you get the money? Of course you would. Or you'd kill yourself trying even before the month was out! You know that your vision is right when it has the same sense of urgency. A real commitment immediately gets you off the ground and in search of your target.

Before you spend one more day out of focus, stop and look carefully at your life. Be sure that your guidance mechanism has a clear target encoded into it, and that you've mapped a route to target that makes you want to take off right now. Get the Day-Before-Vacation feeling every day!

* From the book 40 STRATEGIES FOR WINNING IN BUSINESS by Bud Haney and Jim Sirbasku. © S&H Publishing Co. All rights reserved.   

 

IN THIS ISSUE

Coaching Through the Chaos of Stress

 

10 Positive Results of Less Workplace STRESS

 

Product Focus:
Stressing over Failure to Communicate?   Try PPI

 

Strategies for Winning:
Prioritise and Commit for Success

 

WHAT'S ON AT PROFILES

Partner Training:
Wed 20th Aug,         
2pm - 4pm

Seminar:
There is no seminar scheduled for August.

 

PRODUCT OF THE MONTH 

Would your company's productivity improve if you had insight into employees' problem solving abilities, initiative and ability to work in a team?  

The Profiles Performance IndicatorTM measures key behavioural factors that critically impact success, providing management information that makes every employee more valuable and productive. It tells you: 

  • How to motivate the employee 

  • Whether the employee  is internally motivated or will  need to be externally  motivated  

  • Behavioural tendencies in critical, job-related competencies your company

  • Employee response to job stress, frustration and conflict 

  • Employees' adaptability to change  

    It also provides a guide for employees' self improvement.

    Contact us for a complimentary Performance Indicator assessment for this month only.

     

  • QUOTES OF THE MONTH

    I don't care how much power, brilliance or energy you have, if you don't harness it and focus it on a specific target, and hold it there you're never going to accomplish as much as your ability warrants.
    ~Zig Ziglar, motivational guru

      
    No one can get inner peace by pouncing on it. 
    ~ Harry Emerson Fosdick, author 
     
     
    How am I going to live today in order to create the tomorrow I'm committed to?
    ~- Anthony Robbins, self-help writer, professional speaker
     
     
     
    Motivation is when your dreams put on work clothes.
    ~ Author Unknown
     
     

    CONTACT US

    For Further Information Please Contact:

    Profiles International  -Victoria  

    277 Moray St,
    South Melbourne VIC 3205  

    T: (03) 9673 9888      
    F: (03) 9673 9898 . 

    Email Us

     




    © 2008 Profiles Victoria. All rights reserved |   Privacy Policy