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In This Issue: |
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HR corner:
How to Retain the Best Employees
technical CORNER:
Assessment Tools must be Valid
Profiles Tip of the Month:
Boast at Your Own Risk
case STUDY:
ProfileXTTM in a Psychiatric Hospital
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Product of the Month |
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Good customer service begins with people who are naturally inclined to serving others.
Our Customer Service Perspective (CSP) provides the information to help employers identify these people. The CSP will:
give you information to create a plan that fits your customer needs
develop customised patterns for job matching by department
establish a comprehensive customer service philosophy that will extend throughout your company
help you build a reputation for excellent customer service.
Why let an employee in the wrong job drive your customers away? |
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What's on at PROFILES |
| Partner Training: |
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Tues 24th April 2007, 2pm - 4pm
Seminar: |
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Thurs 26th April 2007, 6:00pm
Mentoring & Succession Planning
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Previous Newsletters |
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Past newsletters can be found on our website
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Quote of the Month |
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"We should not only use all the brains we have, but all that we can borrow"
~Woodrow Wilson
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Assessment News |
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SOSII: The Step One Survey II evaluates job applicants for integrity, substance abuse, reliability, and work ethic.
Please Contact us for more information or a sample report
Validation Study People Required: We require more people to assist us in the validation of our new assessments.
Thanks go to the people who have already helped us so far.
Please Contact us if you are interested in being a guinea pig for a new assessment. Confidentiality is assured.
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Contact Us |
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For Further Information Please Contact:
Profiles International -Victoria
277 Moray St,
South Melbourne VIC 3205
T: (03) 9673 9888
F: (03) 9673 9898 .
Email Us
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Mentoring & Succession Planning
Previously we have emphasised the importance of succession planning for companies in light of the ageing baby boomer generation as well, mentoring programs can be an important step in filling the gaps in your current succession planning efforts. |
Most of us have been influenced by the people we have met in business and in life, and the wisdom or knowledge that has been passed along to us by either; an ethical person, an effective leader or teacher, someone who was your coach or ally? This someone, was your mentor.
Mentoring can be a cost effective way of transferring skills, changing attitudes and behaviours, improving performance and retaining top performers within your company.
Attend this month's seminar to understand how mentoring can benefit your company & to learn how to establish an effective mentoring program.
HR corner
How to Retain the Best Employees As Baby Boomers retire and fewer workers are available to replace them, retaining the best employees becomes more important. Retention takes on more significance to HR professionals, who see most sharply the toll turnover takes on a business: loss of efficiency, higher production costs, long searches, loss of job knowledge and lack of security among remaining employees.
Here are 10 tips for retaining key employees in this competitive job market:
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Select the right employee for the job.
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Compensate fairly and make sure benefits keep pace with those the competition offers.
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Train managers to be clear about their expectations.
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Seek employees' ideas on how best to do their jobs.
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Provide new challenges.
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Encourage employees to contribute their expertise outside their general skill areas. Cross-train to give employees a broader range of skills.
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Give feedback frequently. Praise publicly and constructively criticise in private.
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Ask key employees to help you recruit -- not only their qualified friends, but colleagues they may have met through networking functions.
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If you are the top executive, make it your business to know all of your employees.
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Say thank you for a job well done. Reward not only with recognition and pay increases, but with bonuses, gifts or an extra day off.
technical CORNER
Assessment Tools Must Be Valid An assessment tool is valid if it measures specific characteristics required to do a job and if the measurements are accurate.
We determine an assessment tool's validity by looking at its purpose. Once we determine the tool is valid for a specific purpose, that validity cannot be transferred for any another purpose.
For example, we can agree an instrument can validly predict a person's ability to accurately measure, add and subtract. We cannot, however, use the same instrument to predict the person's leadership or sales skills.
The validity coefficient is a strong indicator of how valid the assessment is for a specific purpose under specific circumstances. It measures the degree of relationship between test performance and job performance.
Validity is an important characteristic in assessment tools because it gives meaning to a person's scores on an assessment.
If the evidence shows the assessment tool is a valid predictor of performance on a specific job, we know that people who earn high scores on the assessment are more likely to do the job well than people with low scores.
We can also establish an assessment's validity as applied to specific groups. A tool that is valid in predicting how well an executive solves problems does not allow for useful comparisons about ability in clerical assistants. Additionally, the reading level of the test may not be valid for both groups.
Developers of assessments must describe the groups they used to develop the test, detail which groups can be validly tested by the assessment, and provide an interpretation of scores for individuals belonging to specific groups.
Profiles Tip of the Month
Boast at Your Own Risk
Do not brag about yourself. Remain modest, even when you have cause to boast. Of all the advice your mother gave you, remembering this could help you in both your relationships and your career.
New research reveals that a third party -- a recruiter or an agent -- should sing your praises when you are negotiating for a better salary or contract. This is true even if people know the person speaking for you is paid to do so.
Self-promotion can hurt you, both personally and professionally.
case STUDY
ProfileXTTM in a Psychiatric Hospital Administrators at a mental health facility found they were devoting a great deal of time to a weekly hiring board established to determine the effectiveness of mental health workers and decide which workers to retain.
During these weekly meetings, the attendees concluded that the facility let a large number of workers go on a consistent basis. The hospital was facing an overwhelming 68.7 percent turnover rate, and administrators realized they had to take steps to control this issue. In their first move, hospital executives turned to the ProfileXTTM to help identify top performers and decrease their turnover as well as the time spent in hiring meetings.
Participants
The number one reason for turnover was involuntary terminations -- where the employee was let go as opposed to quitting. The ProfileXTTM assessment was used to evaluate 25 mental health workers over a 10-month period of time and was then established as a part of each new applicant's review. Throughout this process, turnover rates were calculated.
Job Match Pattern
A Job Match Pattern was created using ProfileXTTM results from workers already in place at the hospital. The pattern identified 17 top performers and eight bottom performers. New applicants were matched against this pattern, and the resulting Overall Job Match Percent to the pattern was used in the employee selection process.
Measuring Turnover After Pattern Update
Administrators selected an Overall Job Match Percent of 75 percent or greater to represent a good match to each position. This allowed the hospital to hire only those applicants who scored an Overall Job Match Percent of 75 percent or greater and were a better fit to the job.
Summary
With the addition of ProfileXTTM results to the hiring process, turnover dropped to 16 percent, reducing it by more than half from one fiscal year to the next. Hospital executives also found that they spent a lot less time in hiring meetings.
Mentoring & Succession Planning
Thursday 26th April 6pm
Mentoring programs can be an important step in filling the gaps in your current succession planning efforts.
This month's seminar will help you understand how mentoring can benefit your company and to learn how to establish an effective mentoring program.
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